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FAQ

FAQs - Frequently Asked Questions

 
Shipping:
 
If I buy a Bev-Brush secret flask today, how long will it take to ship?
 
Most orders are shipped in the next 2 business days if the item(s) is in stock.
 
Does Binocktails offer express/overnight courier service?
 
We offer express/overnight shipping but the cost is very high. If you are interested in an upgraded shipping service, please contact us through the “Contact us” page. Be sure to include your telephone number, what product(s) you would like shipped, the destination and time frame required. A representative will call you back shortly with a quote.
 
I live in Australia and I want to buy a Bev-Cam hidden flask, do you ship here?
 
Yes, we ship to almost any country in the worldwide.
 
How is my order shipped? Can I track it?
 
All orders are shipped Airmail via the Hong Kong Post. This service does not have a tracking system.
 
Did my order ship yet?
 
Most of our orders are shipped within 2 business days. We send a confirmation e-mail once your flask(s) has been shipped letting you know your order is on its way. We send the email to the address you used in the shopping cart when placing your order. Please note that Hotmail accounts (and occasionally Earthlink and AOL accounts as well) sometimes bounce our emails. To ensure you receive your email confirmation, add info@binocktails.com to your address book.
 
Products: 
 
Can I put hot beverages in my flasks?
 
We advise you not to put any liquid that is too hot into any of our flasks. The heat can weaken the flask and cause it to leak.
 
Can I freeze the plastic flasks?
 
Do not freeze any of our products. When the liquid expands it could crack the flask and cause it to leak.
 
My Bev-Cam / Bev-Burry leaks?
 
Many times when you over-fill the Bev-Cam/Bev-Burry it will appear to leak. If you over-fill them, liquid gets in between the internal bladder and the case. After closing the flask and turning it up side down that liquid will seep out, leading one to think the flask is leaking. To test this, empty your flask completely, carefully fill it halfway (taking care not to spill any liquid between the bladder and case), close it and then shake it to see if it leaks. Most of the time over-filling is the cause of the leak.
 
Will I be notified if an item is on backorder?
 

If for any reason we are out of stock of a particular item, we will send you an email advising the the product is on backorder and provide an expected shipping date.